Age Themes

Paldesk – Live Chat & Helpdesk

Paldesk is one of the best Joomla Help Desk Extension in our list. This tool includes a lot of main professional features that help you interact with your customers’ requirement. You are allowed to easily link additional channels or social profiles they reach out from to create a unified customer record. This will be a good option for your website.

Features:

• User-defined shortcuts trigger saved responses to FAQs
• Set working hours
• Assign chats to the ideal agent
• Customizable Chat Widget Design
• Compatible with Chrome, Firefox, Safari and Microsoft Edge
• and more.

Highlights:

• Easy of use
• Professional extension.

Issue Tracker

Issue Tracker has some great functionality such as options to customize email messages, open ticket by email and so on. It helps website admins, designers, and care team to compose approaching inquiries or issues in an effective way, giving a quick and productive reaction. Non-registered users can open support issues which are managed from the administrator interface or the front end of the site.

Features:

• Send e-mail updates to the raiser
• Can assign default support representative to projects issues
• Ability to switch on/off displayable form fields
• Login and authorization integrated with Joomla users table
• Support language translations
• and more.

Highlights:

• Work fine
• Great functionality
• Excellent support.

JoomTickets

JoomTickets is a Joomla tool that enables your clients to present their issues and inquiries about your site, items or administrations. In addition, it enables you to gather asks, questions and offer help to your site clients, and gives you a stage to deal with the tickets from administrator board and front end. Template colors or background colors can be customized as well.

Features:

• Have a number of tickets and categories
• Static and customizable templates
• Build with e-mail replying option
• Automatic update status to new and replied e-mails
• Filters for tickets by subject
• and more.

JS Support Ticket

JS Support Ticket is an excellent component performance and can come work for customers that has a basic help desk on multi-language site. This Joomla Help Desk Extension offers unlimited custom fields, for example, user can create any of field like Text area, Checkbox, Text field, and Dropdown. Don’t miss it!

Features:

• Front-end ticket creation
• Unlimited Custom Fields
• Highly configurable with X configurations
• Support Multi-language and RTL
• Eye-catchy layouts
• and more.

Highlights:

• Easy to use
• Good support
• A lot of features.

Helpdesk Pro

Helpdesk Pro is also another Joomla Ticket Support that very good to be able to assign managers to a different category and add more status from admin. It enables you to make custom fields and appoint these custom fields to classifications. Furthermore, it has a config option allow public users to submit tickets without having to log in which make convenience.

Features:

• Add categories in unlimited depth level
• Filter by a category, filter by status, filter by ticket priority
• Create custom fields
• Upload multiple attachments to the message
• Define staff group and assign an individual ticket
• and more.

Highlights:

• Good function
• Clear and flexible
• Excellent Component.

JTag Help Desk

JTag Help Desk is not complicated like most help desk software and provides what a website owner needs for helping/supporting customers. As an admin, you can be allowed to give a status to the inquiry to create HTML contents for each question in the FAQ knowledge base. Moreover, it also automatically saves information in Joomla contact.

Features:

• Ready to translate front and back end
• Store History of tickets
• Automatically save information in Joomla contacts
• Create a multitude of issue categories
• Change the labels, help info tool-tip
• and more.

Highlights:

• Great product
• Easy to use.

JV-HelpDesk

JV-HelpDesk is the last Joomla Help Desk Extension we want to mention. Using it, you can give an exceptionally productive and proficient 1-on-1 committed ticket backing to your clients. Moreover, you are able to create ticket type options and manage them like a bug, feature request, task, etc. It also allows customers to rate support received in a ticket when they close the ticket.

Features:

• Ticket priorities
• Staff member group
• Notification via SMS
• Prevent spam with Captcha
• Public tickets or discussions
• and more.

Highlights:

• Brilliant support
• Customer-friendly
• Work well.

Conclusion

In short, we wish you can find the most suitable Joomla Help Desk Extension for your website. Remember to share this blog with your friends and take more beautiful free Joomla templates!

Don’t hesitate to leave a comment below, we will respond as quickly as possible! Thank you for reading!