FAQs
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Have a question?

This section provides answers to the questions that our customers ask the most about our products and services.

General

  1. What payment methods are supported?
  2. What Joomla! version are your templates support?
  3. I can’t remember my username and password!
  4. What are the differences between FREE and Pro version?
  5. What are the differences between PRO STANDARD and PRO UNLIMITED Editions?
  6. What kind of support do you offer?
  7. How can I get an invoice for my order?

Themes usage

  1. Can I use your templates on my clients’ websites?
  2. Can I remove the copyright from the footer?
  3. How many domain can I use with your template?
  4. Do your products support multi-language?

Technical Support

  1. How can I get template and sample data like your demo site?
  2. How can I install your template package without sample data?
  3. Can I use your template with my existing Joomla! website?
  4. Can I use your template for my Joomla! 1.5.x?

What payment methods are supported?

Right now we accept payment via Paypal and 2Checkout (Credit Card payment) to get best security for customer’s payment in our website. However, you can send payment for us via Skrill, just contact us to know how to pay via Skrill.

 

What Joomla! version are your templates support?

Our templates support Joomla! 2.5.x and Joomla! 3.x (at latest version). Every time if Joomla! release new version, we will support it ASAP.

 

I can’t remember my username and password!

You just go to Customer Login box, click to link ‘Lost the password’ below this form and fill your email to get your password back.

 

What are the differences between FREE and Pro version?

We provide FREE version for all templates from us, it means you can download template and use it for your website or your client website without problem. However, FREE version limited some features and keep copyright from us, and it doesn’t support Quickstart package which you can install to get template and sample data like our demo site. If you want to access all template features, remove copyright for template and get Quickstart package, so you can go with Pro version.

 

What are the differences between PRO STANDARD and PRO UNLIMITED Editions?

The main different about that is domain support, PRO STANDARD version only support for one domain, but with PRO UNLIMITED version, you can use template for unlimited domains/clients you want.

 

What kind of support do you offer?

We offer support via Ticket Support System for Pro customers. FREE customers only get support via update and new release for template.

 

How can I get an invoice for my order?

You just send us your company information via Contact Form, so our Sale Department will send an invoice for you within 24 hours.

 

Can I use your templates on my clients’ websites?

Yes, by purchasing any of our themes or templates you are free to use them however you wish; whether for personal or commercial use on your own or your clients’ sites. However, with FREE version, you also use it for your clients/customers, but still display copyright from us.

 

Can I remove the copyright from the footer?

With FREE version, you must to keep copyright information from us at the footer of website. When you go with Pro versions, the copyright information will be removed automatically in Pro packages.

 

How many domain can I use with your template?

Free version, you can use it for any domains you want. With Pro Standard version, you can use Pro package for one domain, and with Pro Unlimited, you can use template for unlimited clients/domains you want.

 

Do your products support multi-language?

Yes, all templates support multi-language, we recommend you use Falang to build multi-language for Joomla! website quickly.

 

How can I get template and sample data like your demo site?

With Pro versions, you can access Quickstart package. With this package, you can install to get template and sample data like our demo site. So, you can save your development time and make your work easier. You can see this instruction to know how to install Quickstart package.

 

How can I install your template package without sample data?

We provider Template Install package only (without sample data), you can get it in download package and install it via Extension Manager in Joomla!, then you go to Template Manager and switch default template to our template.

 

Can I use your template with my existing Joomla! website?

Yes, you can use Template Install package and install it for your Joomla! website. However, you must to recheck all old positions and new positions in template to re-build your layout correctly.

 

Can I use your template for my Joomla! 1.5.x?

No, Joomla! 1.5.x is too old and we dropped support for this version. We support Joomla! from 2.5.x and higher.

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