FAQs
3.6 (71.76%) 17 vote[s]

This section provides answers to questions that our customers frequently ask about our products and services.

General

What payment methods are supported?

Right now we accept payment via Paypal and 2Checkout (Credit Card payment) to get the best security for customer’s payment in our website. However, you can send payment for us via Skrill, just contact us to know how to pay via Skrill.

What Joomla! version are your templates support?

Our templates support Joomla! 2.5.x and Joomla! 3.x (at latest version). Every time if Joomla! release new version, we will support it ASAP.

I can’t remember my username and password!

Just go to Customer Login box, click to link ‘Lost the password’ below this form and fill your email to get your password back.

What are the differences between FREE and Pro version?

We provide FREE version for all templates from us, it means you can download templates and use it for your website or your client website without any problems. However, FREE version has limited some features and remain copyright from us.

Besides, it doesn’t support Quickstart package which you can install to get template and sample data like our demo site. If you want to access all template features, remove copyright for template and get Quickstart package, so you can go with PRO version.

What are the differences between PRO STANDARD and PRO UNLIMITED Editions?

The main different about that is domain support, PRO STANDARD version only supports for one domain, but with PRO UNLIMITED version, you can use the template for unlimited domains/clients you want.

What kind of support do you offer?

We offer support via Ticket Support System for Pro customers. FREE customers only get support via update and new release for template.

How can I get an invoice for my order?

You just send us your company information via Contact Form, so our Sale Department will send an invoice for you within 24 hours.

Do Agethemes’ memberships include Marketplace templates?

No, Agethemes memberships only include templates with “AT” beginning in its names (for example: AT Business, AT University). See All AgeThemes Joomla! templates and All Onepage Joomla! templates. If you want to get templates from other authors (for example LT Restaurant, ET News,…) you will need to buy a single license of that template.

Themes usage

Can I use your templates on my clients’ websites?

Yes, you can. By purchasing any of our themes or templates, you are free to use them however you wish; whether for personal or commercial use on your own or your clients’ sites. However, with FREE version, you are able to use it for your clients/customers but remain displaying copyright from us.

With FREE version, you must keep our copyright information at the footer of the website. When you go with Pro versions, the copyright information will be removed automatically in Pro packages.

How many domains can I use with your template?

With Free version, you can use it for any domains you want.

With Pro Standard version, you can use Pro package for one domain, and with Pro Unlimited, you can use the template for unlimited clients/domains you want.

Do your products support multi-language?

Yes, all templates support multi-language, we recommend you use Falang to build multi-language for Joomla! website quickly.

What system requirements should I have to use Quix Page Builder?

Joomla Version

To run Quix Page Builder smoothly, you should have Joomla version from 3.4.2 and later.

PHP Version

Quix Page Builder has been developed to be accessible with PHP 5.6.31+. You should install this PHP 5.6.31+ before having Quix installation or your site will have some unexpected problems.

PHP extension – Client URL enabled (cURL)

With cURL you can connect to other URLs as well as using their response for your code. This is a must-have requirement if you want to install Quix.

PHP extension – ctype enabled

This is also an important requirement for Quix. This extension offers functions for checking characters in a string is of a correct type or not.

Maximum Size

You should have these both post_max_size & max_upload_size bigger than 5MB.

Requirements for Web Browsers

We recommend these requirements for Quix back-end administration:

  • Google Chrome 41+
  • Safari 8+
  • Opera 28+
  • Firefox 36+

MySQL 5.6 or later

New version 2.0 of Quix works on MySQL 5.6. Please make sure that you have installed this version.

Memory Limit

For running a Joomla site, the memory limit is 128MB while websites often use many extensions with pages in high memory.

Device

Currently, you have to use desktop to install and edit Quix, it is impossible to do on mobile devices.

How about license for pictures on demo content?

All pictures used in our templates are under Creative Commons Zero (CC0), so you can use it without any issues.

Technical Support

How can I get template and sample data like your demo site?

With Pro versions, you can access Quickstart package. With this package, you can install to get template and sample data like our demo site. So, you can save your development time and make your work easier. You can see this instruction to know how to install Quickstart package.

How can I install your template package without sample data?

We provide Template Install package only (without sample data), you can get it in download package and install it via Extension Manager in Joomla!, then go to Template Manager and switch default template to our template.

Can I use your template with my existing Joomla! website?

Yes, you can use Template Install package and install it for your Joomla! website. However, you must recheck all old positions and new positions in template to re-build your layout correctly.

Can I use your template for my Joomla! 1.5.x?

No, Joomla! 1.5.x is too old and we dropped support for this version. We support Joomla! from 2.5.x and higher.

How to set up a Multilingual Joomla! Site?

Joomla! allows you to easily create a multilingual website, without having to install any third-party extension. In tutorial Setup a Multilingual Joomla! Site, you’ll find a complete walkthrough of the steps included creating a multilingual Joomla! site.

How to replace content of Home page (Joomla and WordPress)?

For Free version, you have to build content yourself from ZERO, you can use Joomla! An article and modules in the form to present your content.
For Pro version, you can install Quickstart package and this is how you can edit the demo content.
* For package using SP Page Builder: We are using the SP Page Builder extension (free) for all Joomla! You can consider going with SP Page Builder (Pro) for more add-ons and features for unlimited page builders.

– Edit Home Page content: All content in the ‘Homepage’ page is based on SP Page Builder Free (see the “Third Party Insights” section for more on this extension), by You can edit it via Admin> Ad Creator, edit the ‘Home’ page. This is very easy to edit based on drag-drop content with this extension.

* For package using Quix: We are using Quix (Pro) which includes utilities and features that are not limited to the page generator.

– Edit Home Page content: All content in the ‘Homepage’ page is based on Quix (see the “Inside Third-Party Documents” section for more about this extension), so you can edit it via Admin> Quix, edit ‘Homepage’ page. This is very easy to edit based on drag-drop content with this extension.

How to add mobile logo in Joomla! Site?

Please go to Extension -> Templates -> Styles and Click [template-name] – Default
Select Basic tab. There you will see a “Logo” section to start your changes.

How to fix a problem with older Joomla versions language packs registration and update sites rebuild?

Language packs installed under older Joomla versions are registered in the database under their package name. If it is not under their name, rebuild function will be failed.

e.g. package with

Afrikaans (South Africa)
af-ZA has name column in #_extensions table set as af-ZA and since existing update sites rebuild fails.

Testing Instructions
Set language package name in #_extensions to its package name. Hit rebuild on update servers.

Expected Result
Update server from this package is on the list.

Actual result
Update server from this package is not on the list of update servers.

How to fix a problem with Unite Slider in Joomla! Site?

Please download updated patch of Unite slider here. Then install it at Admin > Extension > Manage > Install and recheck.

How to hide a module on mobile layout in Joomla! Site?

Please go to Extension > Templates > Styles and Click [template-name] – Default
Open Layout Tab > Select the settings icon for the particular module positions > Tick Hidden Mobile

Having a problem with email config before to install Quickstart package?

Please go to Admin > Component > AcyMailing > Configuration > Subscribe. Then find option “Allowed domains for the redirection via the module” and set “No”. Continue to delete the field with this content “localhost|192.168.1.2|[site-URL]”

What is the appropriate logo image size?

Perfect logo size will be 250×250 pixels.

How to upload Quickstart Package when I don’t use cPanel?

You can extract the download file from local, then upload file by using FTP/SFTP if you don’t have cPanel, or go to your host and find File Manager then upload the file.

Is it possible to save my site previous data and just replace the template?

It is possible. Instead of installing Quickstart package, you just need to install the template package through Extension > Manage > Install. Next, just set the new template as default, and configure menu, modules again.

How to change Name and Email field on Join Our Community?

Please go to Extensions > Module > find module position ‘bottom4‘, module Join Our Community will appear
Choose Join Our Community > fill option Name caption and email caption to change it.

How to stop bouncing animation of main menu of Joomla?

Please go to Extension > Templates > templates > template-name Details and Files > choose css > default.css

At part /**** MENU BAR ****/, please find and delete these code below:

@-webkit-keyframes swing {
  20% {
    -webkit-transform: rotate3d(0, 0, 1, 15deg);
    transform: rotate3d(0, 0, 1, 15deg);
  }

  40% {
    -webkit-transform: rotate3d(0, 0, 1, -10deg);
    transform: rotate3d(0, 0, 1, -10deg);
  }

  60% {
    -webkit-transform: rotate3d(0, 0, 1, 5deg);
    transform: rotate3d(0, 0, 1, 5deg);
  }

  80% {
    -webkit-transform: rotate3d(0, 0, 1, -5deg);
    transform: rotate3d(0, 0, 1, -5deg);
  }

  to {
    -webkit-transform: rotate3d(0, 0, 1, 0deg);
    transform: rotate3d(0, 0, 1, 0deg);
  }
}

@keyframes swing {
  20% {
    -webkit-transform: rotate3d(0, 0, 1, 15deg);
    transform: rotate3d(0, 0, 1, 15deg);
  }

  40% {
    -webkit-transform: rotate3d(0, 0, 1, -10deg);
    transform: rotate3d(0, 0, 1, -10deg);
  }

  60% {
    -webkit-transform: rotate3d(0, 0, 1, 5deg);
    transform: rotate3d(0, 0, 1, 5deg);
  }

  80% {
    -webkit-transform: rotate3d(0, 0, 1, -5deg);
    transform: rotate3d(0, 0, 1, -5deg);
  }

  to {
    -webkit-transform: rotate3d(0, 0, 1, 0deg);
    transform: rotate3d(0, 0, 1, 0deg);
  }
}

.swing {
  -webkit-transform-origin: top center;
  transform-origin: top center;
  -webkit-animation-name: swing;
  animation-name: swing;
}
.swing {
  -webkit-animation-duration: 1.5s;
  animation-duration: 1s;
  -webkit-animation-fill-mode: both;
  animation-fill-mode: both;
}

How can I add other social icons that your theme does not have to my Joomla site?

Please go to Extensions > templates > styles > template-name-default > choose tab “Basic”
Scroll down until you see SOCIAL ICONS part, find “Custom” option and add the code fa-[social-icon-name] [your-link] then save.

For example fa-telegram https://telegram.org/

When I upload my Joomla site from local to host, my site loses the homepage. How to solve it?

Please go to Admin > Quix > click Clear Cache and recheck.

If you cannot find the answer here, please feel free to contact us through the Online Chatbox, or opening a ticket, we will check and respond very soon!

Comments

Leave a Reply

Your email address will not be published. Required fields are marked *