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Don’t waste time looking for the best Call Center Softwares Integrated with WordPress, here is the collection of 15 outstanding WordPress Call Center Apps that are listed based on the review and ratings of users. Let’s check them out!

What is the Call Center software?

Call Center Software is known as a system that supports business website owners in effectively managing and handling both inbound and outbound calls. Besides, it also helps you control various communication channels and social media. For example, they are live chat support, instant messaging, phone, email, SMS text, and much more. In other words, it is a customer-supporting software or app, which assists website owners to reply to their clients as well as tackle the addresses quickly and conveniently.

How is a good Call Center Softwares Integrated with WordPress?

If you are finding a useful call center software for your WordPress website, it should have the following features:

  • Interactive Voice Responses (IRV): This means the call center software includes automatic responses via IRV. When your clients call, there will be automated greetings, then it will guide them to select the suitable department.
  • Cloud Contact Center: It allows you and your customer consulting team to reply to your clients from anywhere.
  • Call Recording: If the call center software integrated with WordPress has this feature, you can easily listen to and check the conversation between your customers and your staff.
  • Multichannel Support: This software also helps you to respond to your clients via live chat, email, phone calls, social media, etc.
  • Customer Relationship Management (CRM) Integration: This option will help your clients to leave their queries in case the customer consulting agents aren’t there.
  • Report & Analytics Tools: The feature should be included so that you can check the performance of your staff when they communicate with your clients.

List of 15 Call Center Softwares Integrated with WordPress

LiveAgent

Liveagent - Call Center Softwares Integrated With Wordpress

The first Call Center Softwares Integrated with WordPress we would like to introduce to you is LiveAgent. With more than 195 features, it will help you link and manage all communication channels without any trouble. Besides that, thanks to 43 language support, you can conquer more international clients effectively.

Included features:

  • Platforms supported: web, android, iphone/ipad
  • Support options: phone, email, help desk, live rep 24/7, forum, knowledge base
  • Training options: documentation, videos, webinars, videos, live online
  • Help desk features: SLAs, Ticketing, Automation, Macros, Email piping & templates, Live Chat, Call Recording, Ticket Routing, Performance Reports, etc

Pricing plans:

  • Free: $0/agent/month with limitation features
  • Ticket: $15/agent/month
  • Ticket + Chat: $29/agent/month
  • All-inclusive: $49/agent/month

Bitrix24

Bitrix24

Secondly, Bitrix24 is a useful call center software you should try. Thanks to using, it, you can manage and expand all the online calling tasks. For example, you can implement workgroup projects as well as company services, such as absence charts, work time reporting, employee directory, and much more.

Included features:

  • Platforms supported: web, android, iphone/ipad
  • Support options: chat, email, help desk, live rep 24/7, FAQs, forum, knowledge base
  • Training options: documentation, videos, webinars
  • CRM with email integration
  • Coordinate schedules, tasks, and projects

Pricing plans:

  • Free: limitation features
  • Basic: $39/5 users/month
  • Standard: $79/50 users/month
  • Professional: $159/unlimited users/month

Freshdesk

Freshdesk

Another Call Center Softwares Integrated with WordPress you shouldn’t miss is Freshdesk. It comes with conversation features, including email, phone, web, chat, social media, and much more. That is the reason why you are easily able to stay on top of customer supporting tasks.

Included features:

  • Platforms supported: web, android, iphone/ipad
  • Support options: phone, email, help desk, live rep 24/7, FAQs, forum, knowledge base
  • Training options: documentation, videos, webinars, live online
  • Self-service options, SLA management, automatic ticket routing, omnichannel capabilities, report, etc.

Pricing plans:

  • Free: up to 10 agents
  • Growth: $18/agent/month
  • Pro: $59/agent/month
  • Enterprise: $95/agent/month

Zendesk

Zendesk

The next option for you is Zendesk. This Call Center Softwares Integrated with WordPress comes with various handy features, such as email marketing, reporting, statistics & analytics, trigger popups, messages, telephony, logging interactions with customer contacts, and much more.

Included features:

  • Platforms supported: web, android, iphone/ipad
  • Support options: chat, email, help desk, live rep 24/7, FAQs, forum, knowledge base
  • Training options: documentation, videos, webinars, in-person, live online
  • Common features of Call Center software: Automatic Call Distribution, Behavior Tracking, Call Center Management, Call Recording, Call Scheduling, Call Routing, Computer Telephony Integration, IVR / Voice Recognition, Multi-Channel Communication, etc

Pricing plans:

  • Free: limitation features
  • Support-only pricing starts:  $19/agent/month
  • Suite pricing starts: $49/agent/month

Agile CRM

Agile Crm

Why don’t you have a look at Agile CRM? This is one of the best Call Center Softwares Integrated with WordPress that offers you numerous features related to CRM software,  including Contact Database, Contact Management, Email Marketing, Interaction Tracking, Marketing Automation, Reporting & Statistics, Social Media Integration, etc.

Included features:

  • Platforms supported: web, android, iphone/ipad
  • Support options: chat, email, help desk, live rep 24/7, FAQs, forum, knowledge base
  • Training options: documentation, videos, webinars
  • CRM integration

Pricing plans:

  • Free: 10 users
  • Starter: $8.99
  • Regular:  $29.99
  • Enterprise: $47.99

Twilio

Twilio

Twilio is one of the most effective Call Center Softwares Integrated with WordPress that you should explore. With the help of it, you can make and receive phone calls, text messages, and many other communication methods.

Included features:

  • Platforms supported: web
  • Support options: chat, email, help desk, live rep 24/7, FAQs, forum, knowledge base, phone support
  • Training options: live online, in-person, documentation, videos, webinars
  • CRM, Call Center Management, Call Recording, Call Routing, API, Contact Management, IVR Recognition, Inbound & outbound call center, etc

Pricing plans:

  • Free
  • Per-hour pricing: $1/hour
  • Per-month pricing: $150/month

VICIdial

Vicidial

VICIdial is one of the greatest Call Center Softwares Integrated with WordPress. By using it, it’s easy and simple for you to handle all the inbound and outbound calls, inbound emails, customer website chat, and much more.

Included features:

  • Platforms supported: web, android, iphone/ipad
  • Support options: chat, email, help desk, live rep 24/7, FAQs, forum, knowledge base
  • Training options: live online, videos, documentation, in-person
  • Automatically recorded calls, built-in reporting capabilities, Call Center Management, Call Routing, Call Tracking, Computer Telephony Integration, Multi-Channel Communication, Real-Time Chat, Voice Mail, etc

Pricing plans:

The software is free, yet the hosted service (VICIhost) requires several price points:

  • Initial server provisioning fee: $1000
  • Provisioning fee for each additional server: $500
  • Server per month hosting fee: $400

CallRail

Callrail

If you are looking for a wonderful lead management software, CallRail is the most reasonable recommendation for you. Thanks to it, you are able to use many useful features, including automatic call distribution, call center management, inbound call center, lead distribution, lead management, etc.

Included features:

  • Platforms supported: web, android, iphone/ipad
  • Support options: phone support, email, help desk, chat, FAQs, knowledge base
  • Training options: documentation, videos, webinars
  • Lead management features: Activity Dashboard & Tracking, API, Campaign Analytics, Lead Qualification, Lead Segmentation, Reporting & Statistics, Workflow Management

Pricing plans:

  • Call tracking: $45
  • Conversation Analytics: $95
  • Marketing Analytics: $95
  • Analytics Suite: $145

Toky

Toky

Do you want to get a fantastic virtual phone system for your business? Let’s take a look at Toky. In other words, this Call Center Softwares Integrated with WordPress allows your staff to communicate with your clients effectively. Everything is more convenient and simpler with a few clicks.

Included features:

  • Platforms supported: web, android, iphone/ipad
  • Support options: chat, email, help desk, live rep 24/7, FAQs, forum, knowledge base, phone support
  • Training options: documentation, videos, live online
  • IRV, call forwarding, greeting messages, simultaneous calls, call queues, call recording, call transcription, SMS sending and receiving, CRM integrations, call recording, voicemail transcriptions

Pricing plans:

  • Entrepreneur: $25/user/month
  • Entrepreneur (billed annually): $20/user/month
  • Business: $35/user/month
  • Business (billed annually): $30/user/month

Zingtree

Zingtree

Another Call Center Softwares Integrated with WordPress for you today is Zingtree. This is the best suggestion for you if you want to generate agent scripts, guide clients as well as manage internal processes smoothly.

Included features:

  • Platforms supported: web, android, iphone/ipad
  • Support options: chat, email, help desk
  • Training options: documentation, videos, webinars
  • Call Center Management, Appointment Scheduling, Automated Routing, API, Call Scripting, Inbound & Outbound Call Center, Multi-Channel Communication, Online Forms

Pricing plans:

  • Free: Up to 2 users
  • Business: $30/user/month
  • Enterprise: Contact sales

CallTrackingMetrics

Calltrackingmetrics

The next Call Center Softwares Integrated with WordPress we would like to introduce to you is CallTrackingMetrics. Since it is developed based on the cloud platform, it will give you a lot of powerful features to help your business understand and capture the customer journey, track conversions, manage calls, and so on.

Included features:

  • Platforms supported: web, android, iphone/ipad
  • Support options: chat, email, help desk, live rep 24/7, FAQs, forum, knowledge base, phone support
  • Training options: documentation, videos, webinars, in-person
  • Call Tracking, Chat, Text Messaging, Call Automation, Phone Number Tracking, Custom Forms, Communication management, and much more

Pricing plans:

  • Performance: $39/month
  • Growth: $119/month
  • Connect: $329/month
  • Enterprise: contact sales

Ricochet360

Ricochet360

One more Call Center Softwares Integrated with WordPress we would like to bring you is Ricochet360. It is known as a CRM, lead management, and marketing automation platform. Let’s check out the outstanding features of Ricochet360 below now.

Included features:

  • Platforms supported: web, android, iphone/ipad
  • Support options: chat, email, help desk, live rep 24/7, FAQs, forum, knowledge base
  • Training options: documentation, videos, webinars, live online, in-person
  • CRM Software features: API, Campaign Management, Contact Management, Email Marketing, Internal Chat Integration, Lead Capture, Social Media Integration

Pricing plans:

  • Booster: $135/month
  • Galaxy: $175/month

Squaretalk

Squaretalk

Squaretalk is one of the most powerful Call Center Softwares Integrated with WordPress that is developed based on a cloud communication platform. By using it, you are effectively able to get a lot of dominant call center software features, helping your sales staff improve their productivity.

Included features:

  • Platforms supported: web
  • Support options: live rep 24/7, email, help desk, chat, phone support
  • Training options: documentation, videos, live online
  • Call center software features: CRM, Call Center Management, Call List Management, Blended Call Center, Call Recording, Call Reporting, Multi-Channel Communication, IVR / Voice Recognition, and much more

Pricing plans:

  • Axiom: $15/user/month
  • Matrix: $30/user/month
  • Combined platform: Contact sales

User.com

User.com

User.com is the next suggested Call Center Softwares Integrated with WordPress for you today. This is the perfect combination of call center, marketing automation, help desk, email marketing, user tracking, and much more.

Included features:

  • Platforms supported: web, android, iphone/ipad
  • Support options: phone support, chat, email, help desk, FAQs, forum, knowledge base
  • Training options: documentation, videos, webinars, in-person, live online
  • Automated Responses, Automated Routing, Behavior Analytics, Blended Call Center, Call Recording, Call Center Management, Chatbot, Customer Support, Help Desk Management, Inbound Call Center, Message Personalization, etc

Pricing plans:

No pricing information.

InfoFlo

Infoflo

The last Call Center Softwares Integrated with WordPress in the blog is InfoFlo. By using it, you can freely use numerous CRM functions to conquer many customers and boost your business without any trouble.

Included features:

  • Platforms supported: web, android, iphone/ipad
  • Support options: chat, email, help desk, live rep 24/7, FAQs, forum, knowledge base
  • Training options: documentation, videos, webinars, in-person, live online
  • CRM software features: CRM, Contact Management, Email Management, Reporting/Analytics, Activity Tracking, Call Center Management, Call Recording, Inbound Call Center, Internal Chat Integration, Microsoft Outlook Integration, and so on

Pricing plans:

  • Cloud: $30/month
  • Own your data: $99/month

Closing thoughts

To sum up, the list above showed you 15 best  Call Center Softwares Integrated with WordPress you shouldn’t miss. So, we hope that after exploring and trying them, you are easily able to get the most reasonable one for your WordPress website. Besides that, if you have any thoughts, opinions, or ideas related to this topic, don’t hesitate to show them by leaving your comment below. We will be happy to reply to you.

Last but not least, there are a ton of responsive and customizable Free WordPress Themes here, so don’t miss them.

Comments

  1. Jae Hohmann

    What’s up, I really like your blog! I can totally relate to this as I am currently employed as a team leader for an outsourcing company.

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