This section provides answers to questions that our customers frequently ask about our products and services.
General
What payment methods are supported?
Right now we accept payment via Credit and Paypal via 2Checkout payment partner to get the best security for customer’s payment in our website. However, you can send payment for us via Payoneer and Crypto if you want, just contact us to know how to pay.
What Joomla! version are your templates support?
Our templates support Joomla! 3.x and Joomla! 4.x (at latest version). Every time if Joomla! release new version, we will support it ASAP.
I can’t remember my username and password!
Just go to Customer Login box, click to link ‘Lost the password’ below this form and fill your email to get your password back.
What are the differences between FREE and Pro version?
We provide FREE version for all templates from us, it means you can download templates and use it for your website or your client website without any problems. However, FREE version has limited some features and remain copyright from us.
Besides, it doesn’t support Quickstart package which you can install to get template and sample data like our demo site. If you want to access all template features, remove copyright for template and get Quickstart package, so you can go with PRO version.
What are the differences between PRO STANDARD and PRO UNLIMITED Editions?
The main different about that is domain support, PRO STANDARD version only supports for one domain and with yearly payment, but with PRO UNLIMITED version, you can use the template for unlimited domains/clients you want, onetime payment for lifetime using, support and update.
What kind of support do you offer?
We offer support via Ticket Support System for Pro customers. FREE customers only get support via update and new release for template.
How can I get an invoice for my order?
You just go to Customer Area, click to your order, you will see link “Generate Invoice”, just fill your company info and generate an invoice for your order with your company info.
How about All-In-One Marketplace Bundle?
This is marketplace bundle which possible access all items from our marketplace with Pro Unlimited license. We have two plans for this package, includes:
- Yearly all-in-one marketplace bundle: 10 domains + yearly payment + unlimited items access
- Lifetime all-in-one marketplace bundle: Unlimited domains, onetime payment + unlimited items access
Themes usage
Can I use your templates on my clients’ websites?
Yes, you can. By purchasing any of our themes or templates, you are free to use them however you wish; whether for personal or commercial use on your own or your clients’ sites. However, with FREE version, you are able to use it for your clients/customers but remain displaying copyright from us.
Can I remove the copyright from the footer?
With FREE version, you must keep our copyright information at the footer of the website. When you go with Pro versions, the copyright information will be removed automatically in Pro packages.
How many domains can I use with your template?
With Free version, you can use it for any domains you want.
With Pro Standard version, you can use Pro package for one domain, and with Pro Unlimited, you can use the template for unlimited clients/domains you want. Also, if you purchase all-in-one marketplace bundle, you can feel free to use it for how many domains you want.
Do your products support multi-language?
Yes, all templates support multi-language.
Do you have any guide to set up Multilingual for Joomla and WordPress?
1/ Joomla! allows you to easily create a multilingual website, without having to install any third-party extension. In tutorial Setup a Multilingual Joomla! Site, you’ll find a complete walkthrough of the steps included creating a multilingual Joomla! site.
2/ With WordPress, you can use Loco if you want to translate it only, or Polylang (FREE) and WPML (Paid) if you want to build multilingual website
How about license for pictures on demo content?
Technical Support
How can I get template and sample data like your demo site?
With Pro versions, you can access Quickstart package. With this package, you can install to get template and sample data like our demo site. So, you can save your development time and make your work easier.
You can see this instruction for Joomla (build with Akeeba backup tool)
and see this instruction for WordPress.
How can I install your template package without sample data?
We provide Template (Theme) Install package only (without sample data), you can get it in download package and install it.
Can I use your template with my existing website?
Sure, you can use Template/Theme install package for existing website if you already have data for your website.
Can I use your template for my Joomla! 1.5.x?
No, Joomla! 1.5.x is too old and we dropped support for this version. We support Joomla! from 2.5.x and higher.
How to upload Quickstart Package when I don’t use cPanel?
You can extract the download file from local, then upload file by using FTP/SFTP if you don’t have cPanel, or go to your host and find File Manager then upload the file.
Still have a questions?
If you cannot find the answer here, please feel free to contact us through the Online Chatbox, or opening a ticket, we will check and respond very soon!
